Case Studies
Book :Quality and Performance Excellence
1)Refer to the “The Reservation Nightmare” at the end of Chapter 1 (p. 42) in the course textbook and answer the questions. Post both the questions and answers for the case study as a Word document.
In addition, include at least one textbook citation from the chapter material (not from the case itself) that would be relevant to one of the questions and cite it using the proper in-text APA format, e.g. (Evans, 2017, p. xx) and also an end of paper reference, i.e., Evans, J. R. (2017). Quality and performance excellence. (8th ed.). Mason, OH: South-Western/Cengage Learning.
Lastly, an Assignment Cover Sheet, title page and reference page are required with each case study.
Case Study #2
Refer to the case study “You Want Us to Work With Marketing?” at the end of Chapter 7 (pp. 320-321) in the textbook and answer the questions. Post both the questions and answers for the case study as a Word document.
In addition, include at least one textbook citation from the chapter material (not from the case itself) that would be relevant to one of the questions and cite it using the proper in-text APA format, e.g. (Evans, 2017, p. xx) and also an end of paper reference, e.g. Evans, J. R. (2017). Quality and performance excellence. (8th ed.). Mason, OH: South-Western-Cengage Learning.
Case Study 3)
Refer to the “A Tale of Two Companies” at the end of Chapter 11 ( pp. 458-59) in the course textbook and answer the questions. Post both the questions and answers for each case study as a Word document.
In addition, include at least one textbook citation from the chapter material (not from the case itself) that would be relevant to one of the questions and cite it using the proper in-text APA format, e.g. (Evans, 2017, p. xx) and also an end of paper reference, e.g. Evans, J. R. (2017). Quality and performance excellence. (8th ed.). Mason, OH: South-Western/Cengage Learning.
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